It is a novel time in the field of procurement. In order to address the unique set of disruptions with which the function is presented today and effectively “re-think sourcing and procurement,” ISG notes that “more than half of large and midmarket enterprises globally…are considering outsourcing (business process outsourcing (BPO) or complete transformation within the next 24 months.” The role of the BPO organization is integral to this process, creating important innovation opportunities as well as solutions to a network of challenges from resourcing to digital enablement. This ISG Provider Lens™ Quadrant Report for BPO and Transformation Services was developed to provide research-based, objective insights into business process outsourcing (BPO) and transformation services for enterprise procurement leaders and users.
WNS Denali is proud to be named a “Global Leader” in both BPO Services—Large Accounts and Digital Transformation Services—Large Accounts. This is the second year in a row ISG has recognized WNS Denali as a ‘Leader’ in procurement BPO services.
